Privacy & Cookie Policy

Last updated: 21 July 2026

This policy explains how STERLING Separation Ltd (“we”, “us”, “our”) collects and uses personal data when you visit sterlingsep.com or contact us, and how we use cookies. We are the data controller for this information.

1. The information we collect

• Enquiry details. If you contact us through our enquiry form, by email or by phone, we collect the information you provide — typically your name, company, email address, telephone number and the content of your message.
• Website usage data. If you consent to analytics cookies, we collect anonymised information about how you use the site (pages visited, approximate location, device and browser type) through Google Analytics. We do not use this to identify you personally.

We do not collect payment card details through this website, and we do not knowingly collect data from children.

2. How and why we use it

• To respond to your enquiry and provide the products, support or information you have asked for. Lawful basis: your consent and/or our legitimate interest in responding to prospective and existing customers.
• To understand and improve the website through aggregated analytics. Lawful basis: your consent, which you give via the cookie banner and can withdraw at any time.

3. Cookies & similar technologies

Cookies are small files stored on your device. This site sets analytics cookies only after you accept them. Until then, Google Analytics runs in a restricted, cookieless mode (Google Consent Mode v2) and no analytics cookies are stored.

You can change or withdraw your choice at any time:

Manage cookie preferences

You can also block or delete cookies through your browser settings. Doing so will not affect your ability to use the site.

4. Who we share it with

We do not sell your personal data. Analytics data is processed on our behalf by Google (Google Analytics). Where data is transferred outside the UK, it is protected by appropriate safeguards such as the UK’s International Data Transfer Agreement or equivalent. We may also disclose information where required by law.

5. How long we keep it

We keep enquiry correspondence for no longer than is necessary for the purpose it was provided and to meet our legal and business obligations. Analytics data is retained in line with the retention period set in our Google Analytics account.

6. Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at sales@sterlingsep.com.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.